Solutions for telecommunication providers
Our expertise enables us to meet the
specific challenges of your
industry.
CLIENT TESTIMONIAL
New web customer portal for a better customer experience and more self-service
Offering "communication at the speed of light" anytime and anywhere has been R-KOM's motto for over 25 years. To achieve this, R-KOM is constantly expanding the regional fiber optic network in Eastern Bavaria.
But R-KOM is also a pioneer among regional telecommunications providers in the field of software solutions. We are therefore all the more pleased to be able to support R-KOM on this path as a close partner for software development.
"This collaboration gives us new impetus and allows us to benefit from their technical expertise."
Dominik Seitz
Product Manager at R-KOM Regensburger Telekommunikationsgesellschaft mbH
EVERY DEVELOPMENT OFFERS AN OPPORTUNITY
The telecommunications industry is evolving at a rapid pace. Companies must continuously integrate new technologies such as 5G, IoT and AI to expand and modernize their services.
Customers expect appealing, fast and always available services. This is not just about a stable and powerful network, but in particular about holistic fulfillment of expectations across all channels.
As the amount of data flowing through telecommunication networks increases, so does the responsibility to protect this data. Strict security measures must be implemented to prevent data breaches and cyber attacks.
Competition in the telecommunications industry is intense and companies are under constant pressure to reduce their costs while protecting their margins. Increasing efficiency is crucial.
The expansion and maintenance of network infrastructures, especially in rural or hard-to-reach areas, require considerable investment and continuous care.
Companies must constantly develop and integrate new services and business models in order to offer their customers added value and open up new sources of revenue.
OUR SOLUTIONS FOR THE INDUSTRY
Customer portal
Offer your customers a user-friendly portal that provides comprehensive self-service functions, support tools and personalized services. This will improve the customer experience and increase customer satisfaction.
Partner portal for sales partners
Give your sales partners access to important information, tools and resources to optimize the sales process and promote collaboration. A partner portal helps you to efficiently manage and expand your sales network.
Invoicing and dunning
Automate your billing processes and dunning to minimize errors and optimize cash flow. Including comprehensive functions for invoicing, payment management and dunning.
Personalization of offers
Use advanced analysis tools and artificial intelligence to create personalized offers and recommendations for your customers. This allows you to respond specifically to your customers' needs and preferences and strengthen customer loyalty.
Inventory management
Manage your inventory efficiently with customized inventory management solutions. Keep track of all devices installed at customers' premises and optimize replacement and return processes.
Data analysis / data intelligence / AI
Gain valuable insights from your data with advanced analytics and AI tools. Make data-driven decisions, identify trends and improve your business strategies.
APIs and integrations
Ensure seamless integrations with existing systems and third-party applications. Customized API solutions enable smooth communication and data transfer between different platforms.
Network management
Optimize the performance and reliability of your network with tailored network management solutions. Monitor and manage your network resources efficiently to minimize downtime and maximize service quality.